jwuLink login screen error (redirect loop)

  • Problem
  • Updated 5 years ago
  • Acknowledged
Good day,
I am using Firefox 3.6.1 on a Windows 7 64bit box. I continue to have a problem at the jwulink login screen.

If I jump from any screen within the jwulink 'site' to one outside of it without first logging out (which is quite often) and then later come back to juwlink, I am met with a refresh loop. It is refreshing two different pages, one being the login screen and I'm not sure what the other is as it cycles too fast to capture it. It simply will not let me back to the jwulink login screen.

I have to delete all jwulink cookies to resolve. Has anyone else reported this? My guess is it's a session timeout event error but I can't get the page to land so I can look at the source.

Thanks!
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William Alan Hazard Jr

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Posted 5 years ago

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clewis, Company Admin

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Sorry you are having trouble with jwuLink. You are the first one to report this particular scenario. Are you able to reproduce this problem with a different web browser? Also, the timeout for jwuLink is set to 15 minutes. How much time passed when you experienced the redirect loop?